Lead Generation
All of selling is converting your marketing efforts to prospects and then leads and then customers or clients. You don't need a web site to understand that converting marketing results requires a level of trust or commitment on the part of your prospect.
A web site is unique; you need to develop that commitment from a greater remove than a phone call, or a prospecting meeting. Unfortunately, there isn't the opportunity to use personal interaction to make the transition to trust.
If your traffic is arriving from Search Engines, and all Search Engine links are to your home page, it may be unrealistic to expect visitors to reach out to you. Content must be very specific.
This means just adding a contact form to your web site is probably not going to do a lot of good. Most people, and you're probably among them, are never certain how the information submitted will be used.
We don't think this is good or bad, really, just a marketing and selling challenge. But we do think you need to acknowledge the challenge. In the material below we will mention landing pages as an effective method of addressing this.
Curious to Trusting
Okay you've got traffic to your site, but that's really curiosity. Even as the result of the searching, visitors are still figuring out if your site is really what they're looking for. How do you move them so they confirm for themselves your site has what they want?
One of the critical opportunities we've discovered to address this is confirm your visitor's search by offering content specific to that search. Too many web sites direct all their visitors to their home page where they present a very general form of content. Difficult for a visitor to be certain yours is the right web site.
- How we help:
We will help you analyze your keywords, your content and tracking data. This will help us understand the question of how visitors arrive at your site, and suggest new ideas to implement this goal. A key to this effort is devising landing pages which are designed to overcome this challenge.
Trading Information
Trading information is all about developing enough trust on your site visitor's part to allow them enough comfort to submit some of their contact information.
Most web sites operate as if telling a visitor all about their products or services is enough. But ask yourself if this is so. When you conclude the information is about you and why you are at that web site, then you are closer to trusting the site and its services. When you reach the point where the information begins to really matter, then you will begin to consider trading some personal information for it.
- How we help:
We will work with you to come up with ideas about how you can trade information, and how to develop the content to make it both appealing but not giving away what you legitimately sell. We will also help create a strategy for the appropriate use or request for contact information.
Keeping Current
Since generating leads requires traffic, let's assume that you are actually getting traffic. You've done the Search Engine Placement work, and you've got a really good set of landing pages drawing traffic.
At this point you have enough data to begin testing your plans against some facts. Your first set of keywords and landing pages have most likely been planned based on your understanding of and belief in how visitors will find you. Now you can check how right you are, and look for new opportunities.
This work will help you stay completely current with how visitors are looking for you, and how you can help them find you.
- How we help:
Analysis of how visitors get to your site will almost always reveal how good your keywords are, and what new ones to use. Staying completely current with the needs of your visitors will help convince them to convert themselves into leads. Staying current is all about helping visitors believe your site is about them.
Help Visitors
This one is free, and very easy. Always make it easy for visitors to your site to contact you. Provide email addresses, phone numbers and snail mail addresses.
It embaressing to answer the phone and have someone tell you how hard it was to find you.
You will need to weigh the marketing value of keeping your channels seperate versus helping people contact you any way they want.
- How we help:
We work with your team to start thinking about why a stranger visits your site, and what they experience. Often home pages are very general in nature attempting to give a full view of all you do; unique visitors to your site have typically been searching very specifically. We will help you figure out how to get these unique visitors to the right place on your site quickly.
The Contact Form
So now the question we hear all the time: how much information should I ask for on my contact form?
This can vary. Essentially it is a balance between the rule of requiring as little as possible to encourage visitors actually completing and sending the form, and below what minimum the form is useless to you.
- How we help:
To overcome the normal relunctance to share contact information we like to think about multiple contact forms on your site, all serving different puposes, and each requiring more or less information:
- Contact Forms for accessing traded information;
- to sign up for an event;
- to join a newsletter;
- to ask for help or information.